PATIENT RELATIONS MANAGER
Passionate about helping people? Love to chat? Really good at negotiating? Mildly obsessed with some type of sport or fitness? Read on.
WHO WE ARE:
Clutch Physical Therapy is a PT-owned clinic on the Upper East Side of Manhattan, built by athletes, for athletes. We pride ourselves on providing the highest caliber of one-on-one care in sports and orthopedic physical therapy, post-operative rehab, sports performance enhancement and women’s health services in New York City. As athletes ourselves, we understand the caged-animal kind of mentality our patient athletes get when they can't pursue their sport, and do everything in our power to get them back to doing what they love. We believe in full body and movement assessment to pinpoint the root cause of dysfunction so we can relieve their pain, prevent it from recurring, and help them realize their full athletic potential.
WHO WE’RE LOOKING FOR:
We’re looking for a Patient Relations Manager to work on site from 12-6PM daily. This position is part-time (30 hours/week) for now, but there’s a strong chance it could expand to a full-time quickly if you help us grow.
You would be responsible for our patients’ first impression of our brand. That’s a very big deal to us. We’d expect you to make them feel comfortable, welcome, valued, important and heard, whether you’re talking to them on the phone or meeting them in person.
No one has rainbows coming out of their you know where all the time. But we need a team player with an infectiously positive attitude who loves talking to new people, can deftly diffuse any situation, be highly persuasive when needed and possesses boatloads of patience.
We’ve created an environment where our employees and the patient athletes who come to us work hard and play harder. We encourage a positive work/life balance in addition to a competitive salary and benefits package. We’re also very involved with our local fitness community, frequently hosting workshops for local athletic clubs, sponsoring teams and events, and racing with our patients. We walk the walk and push ourselves as hard as our patient athletes do, and we’re looking for a candidate who’s willing to do the same.
If you have the chops, drive and passion to help us continue building something special, let’s talk. Please tell us why you’d be a great fit for our team in a cover letter and send it to FixMe@clutchpt.com along with your resume. (Or, you can use the handy form below to get things rolling.) We’re psyched to hear from you!
DUTIES AND RESPONSIBILITIES:
Make a damn good impression over the phone and in person to patients, contacts and referral sources.
Fill our therapists’ schedules by closing the deal with potential patients.
Collect and accurately enter patient data in EMR system.
Listen to and handle all patient concerns.
Maintain schedules for therapists.
Assist with insurance authorizations and benefit verifications.
Manage clinic correspondence.
Support clinical staff when asked.
Manage inventory and supplies.
Bring a positive attitude and solid ideas to the table.
Minimum of AA degree. Bachelor degree preferred.
Previous experience in health care is ideal.
Experience in customer service is critical. But we’ll even consider those hours you put in at The Limited at the mall in high school.
Experience and knowledge of PT medical insurance and billing is a huge bonus but not mandatory.
Computer/digital savviness is key.
Athletic background is preferred.
Hourly compensation for 30 hours per week initially, with opportunity for expanded hours, responsibilities and incentives.
Working for a company that treats its employees like family.
Paid entry for Clutch-sponsored races and events.